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How kayanola Handles Your Personal Data

This Privacy Policy explains what information we collect when you use your account, how we use it, and the choices you have over it.

Account data protectionDANA, OVO, GoPay wallet privacySession activity handlingYour data access rightsIndonesia-local compliance framing

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Data We Gather and Why We Use It

kayanola Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the details you provide directly — your name, contact information, and the wallet identifiers connected to DANA, OVO, or GoPay when you make a deposit or withdrawal. We also collect session data automatically: device type, IP address, pages visited,

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and timing of account activity. This helps us verify your identity, process transactions correctly, and detect unusual access patterns that might signal an account security issue. We do not sell your personal data to third parties. Data shared with payment processors — including the rails behind
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DANA, OVO, and GoPay — is limited to what is strictly needed to complete your transaction. Players in Jakarta and Bandar Lampung access our platform under the same data handling standards as all Indonesia accounts. Retention periods follow applicable local law; when data is no longer
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needed for the purpose it was collected, we delete or anonymise it. If you want to know exactly what we hold about your account, you can submit a data access request via our support channel at any time.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about this policy, want to correct information on your account, or need to submit a data deletion request, our support team handles privacy queries directly. Reach out through any of the channels below and tell us your account username so we can locate your records quickly. We aim to acknowledge privacy requests within one working day and respond fully as soon as our verification of your account identity is complete.

Live Chat Open the chat widget inside your account dashboard. Identify your request as a privacy matter and our team will route it to the right person without delay.

Email Support Send your data access or deletion request to our support email. Include your registered account name and the wallet type — DANA, OVO or GoPay — linked to your account.

Account Help Desk Log into your account and navigate to Help. Submit a ticket under the Privacy category. We track every privacy ticket separately so nothing slips through the queue.

DATA HANDLING STANDARDS

Security, Cookies, Retention and Account Rights

We apply SSL encryption to all data in transit between your device and our servers. Cookies on our platform are used for session continuity — keeping you logged in across pages — and for understanding which sections of the lobby see the most activity. You can adjust cookie preferences in your browser settings at any time, though disabling certain cookies may affect account functionality. We keep transaction records, including DANA, OVO, and GoPay deposit and withdrawal logs, for as long as required by applicable local law and then we remove them.

SSL Encryption Every connection between your device and our platform uses SSL. This covers account login, wallet linking with DANA or GoPay, and any form submission you make.

Cookie Controls Session cookies keep your account active while you navigate the lobby. Analytics cookies help us see which games and deposit flows perform well. Both types are adjustable in your browser.

Data Retention We keep your account and transaction data only as long as legally required or operationally necessary. OVO and GoPay transaction logs are purged once retention obligations are met.

Your Access Rights You can request a copy of all data we hold about you, ask us to correct inaccurate details, or request deletion where local law allows. Submit the request via live chat or email.

Common Questions About Your Privacy on kayanola

These are the questions we hear most often about how account and payment data is handled. If your question is not covered here, contact our support team directly through live chat or the account help desk.

We collect your name, contact details, and the wallet information you provide during account setup — including any DANA, OVO, or GoPay identifiers you link for deposits. Device and session data is also logged automatically.

Wallet data is shared only with the payment processor needed to complete your transaction. We do not pass it to advertisers or unrelated third parties. Sharing is limited strictly to what the transaction requires.

Retention periods follow applicable local law. Once your data is no longer needed for the purpose it was collected — such as a completed transaction or closed account — we delete or anonymise it.

Yes. Submit a data access request via live chat or email, including your account username. We acknowledge requests within one working day and respond fully once your account identity is verified.

Session cookies keep you logged in while you navigate. Analytics cookies help us understand which lobby sections and deposit flows are used most. You can control both types through your browser settings.

Contact us immediately through live chat or the account help desk. Flag it as a privacy or security concern. We will investigate, notify you of our findings, and act to secure your account without delay.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How kayanola Handles Your Personal Data

How to Reach Us About Your Data

Security, Cookies, Retention and Account Rights

Common Questions About Your Privacy on kayanola

01 What personal data does kayanola collect when I register?

02 Is my DANA, OVO, or GoPay wallet data shared with anyone?

03 How long does kayanola keep my account data?

04 Can I request a copy of the data kayanola holds about me?

05 How do cookies work on the kayanola platform?

06 What should I do if I think my account data has been used without my knowledge?

Privacy Policy

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